Solid strategic plans, healthy work relationships, high morale, and improved performance are all byproducts of good questions. This potent communication tool can help you discover important information about yourself, your work, your associates, and your customers—creating insights that otherwise might have remained hidden.
Below are just a few questions that can have powerful effects on your work and life. Ask open-ended questions without leading, prompting, or interrupting, and suspend any assumptions. Be comfortable with the ensuing silence while the individual reflects on their answers. And then be sure to LISTEN to the answers.
1. What is it that you’d like to see accomplished, and how do you see it happening?
2. What are your thoughts? Your concerns?
3. What’s the most important priority and what effect will addressing it have?
4. What would you like to see improved?
5. How can you help me understand that a little better?
6. What’s getting in the way (or holding you back)? How can you correct that?
7. If you could change one thing that would make the most significant impact, what would it be?
8. Who else is affected?
9. What’s the first step you need to take?
10. How can I best help you?
Author’s content used under license, © 2010 Claire Communications